1. What should you do if you change your mind about the product and have already received it?
If you are not satisfied with your order, for any reason, you can request a refund and return it quickly and easily (even partially).
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (or the last product, lot or piece in the case of multiple goods, lots or pieces delivered separately); if you have a trusted person in charge of the collection, your right starts from the day of delivery of the product to the person designated by you, other than the courier.
To exercise your cancellation right please write to email@example.com.
2. How should the conditions of the product to be returned be?
Please remember that the product must be in perfect condition, accompanied by its original packaging, complete with any external wrapping, accessories and instructions. For hygiene reasons, the product must not have been used or opened in any way: it must be returned in the same condition in which it arrived. If these conditions do not exist, the return request cannot be accepted. The return costs are charged to the customer, who is free to use his preferred curruer: packages with charges to the recipient are not accepted.
3. How return of the product?
Print the invoice of your order (received by e-mail)
Prepare your product for return as carefully as possible to protect it in transit. We recommend that you use the same box in which you received your order. Enter the invoice of your order;
Send your package to the following address: Accessory Line S.r.l. Via Zagazia n. 2 -31055 Quinto of Treviso (TV) Italy.
Accessory Line S.r.l. reserves the right to verify that the conditions of the return and then will proceed with the refund through the initial payment method. Partial refunds will correspond to partial refunds. The refund on your bank account, PayPal or Cards will be viewable in a few days depending on the bank or circuit
4. How to cancel the order before it is shipped?
If your order is still being processed and you have not received the shipment tracking number, contact our Customer Service and the order will be cancelled, refunding the full amount. If, on the other hand, the product is being delivered, the order can no longer be cancelled; in this case, you will have to agree on a return once the product has been received.
5. How to replace a defective or different product from the one ordered?
In the event that you receive a different product than the one ordered or defective, it will be replaced. Please contact our Customer Service, explaining the non-compliance, preferably proving it with some photos to be sent to firstname.lastname@example.org. You can decide with our Customer Service if you want to replace the defective produt with another one or if you want to order a different one.
You will be asked to return the defective product within 14 days of ordering (the shipping costs will be at our expense). If you want to receive a different product in exchange, you will need to place a new order
6. Which produts can not be returned?
The following products cannot be returned under the Returns Guarantee (unless defective):
• sealed products which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery or in the case of products that are, after delivery, inseparably mixed with other goods;
• consumables (e.g. batteries, light bulbs, etc.);
• product is defective due to accidental damage, intentional damage, caused by external factors or general wear and tear.